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Email us about anything: bugs, billing, refunds, copyright, or your account. A human reads every message.
EMAIL SUPPORTStep-by-step guides
The help center walks through adding your first comic, the reader's buttons, and using LiveComics with a screen reader or braille display.
Quick answers
What files can I import?
CBZ and CBR comic archives. Very large files import through the cloud path automatically.
Just give it a few minutes to process.
How do credits work?
Processing a comic into narrated audio consumes credits. Subscriptions grant a monthly
allotment that rolls over for up to 6 months; one-time top-ups never expire. Your balance
is always visible on your account page.
Can I get a refund?
For 7 days after a plan payment, open your account page and choose Refund my last
payment: you get back the part of that payment you haven't used, and the plan ends.
In the EU, EEA and UK you can also Withdraw from contract within 14 days of
your plan starting. For anything else, email us with the date and amount and we'll review
it case by case.
The narration sounds wrong on a page.
Email us the comic title and page number. Transcription and voices are machine-generated
and occasionally miss, and reports like this directly improve the pipeline.
How do I delete my account and data?
Sign in, open your account page, and choose Delete account at the bottom.
Deletion is immediate and permanent: any subscription is cancelled, credits are removed,
and your imported comics, shelves, reading progress, and settings are erased, as described
in the privacy policy. Records we must keep for accounting or fraud
prevention are retained without your identity attached. If you can't sign in, email us
from your account address with the subject "Delete my account" and we'll do it for you.
Copyright complaint?
Send a takedown notice by email identifying the copyrighted work, the infringing material,
and your contact information. See the terms of service for details.
How do I manage or cancel my subscription?
Open your account page. Cancel plan cancels in one tap: the plan runs to the
end of the period you paid for, then stops. Change plans with the plan cards on the same
page. An upgrade starts a new month on the new plan right away, at its full price and with
its full credits, and the credits you have stay yours. A downgrade waits for your renewal. Manage
subscription opens our Stripe-hosted billing portal for your card, receipts and
invoices.