Email us about anything — bugs, billing, refunds, copyright, or your account. A human reads every message.
EMAIL SUPPORTWhat files can I import?
CBZ and CBR comic archives. Very large files import through the cloud path automatically —
just give it a few minutes to process.
How do credits work?
Processing a comic into narrated audio consumes credits. Subscriptions grant a monthly
allotment that rolls over for up to 3 months; one-time top-ups never expire. Your balance
is always visible on your account page.
Can I get a refund?
If a purchase went wrong, email us with the date and amount and we'll review it case by
case.
The narration sounds wrong on a page.
Email us the comic title and page number — transcription and voices are machine-generated
and occasionally miss, and reports like this directly improve the pipeline.
How do I delete my account and data?
Sign in, open your account page, and choose Delete account at the bottom.
Deletion is immediate and permanent: any subscription is cancelled, credits are removed,
and your imported comics, shelves, reading progress, and settings are erased, as described
in the privacy policy. Records we must keep for accounting or fraud
prevention are retained without your identity attached. If you can't sign in, email us
from your account address with the subject "Delete my account" and we'll do it for you.
Copyright complaint?
Send a takedown notice by email identifying the copyrighted work, the infringing material,
and your contact information. See the terms of service for details.
How do I manage or cancel my subscription?
Open your account page in the app and choose Manage subscription — it
takes you to our Stripe-hosted billing portal where you can upgrade, downgrade, update your
card, or cancel.